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Chongqing Municipal Bureau of Planning and Natural Resources Regulation on Regulation for Strengthening Real Estate Registration and Cadastral Surveying and Mapping Complaints Handling

2020-03-03      来源:重庆市规划和自然资源局     
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  G. Z.〔2019〕No.1301

  Bureaus of all districts and counties (autonomous counties), Liangjiang New Area, Wansheng Economic and Technological Development Zone, offices affiliated toChongqing Municipal Bureau of Planning and Natural Resources :

  To further smooth the complaint channel of real estate registration and cadastral surveying and mapping, and to ensure the fair, lawful, efficient and standardized  handling of complaints or suggestions concerning real estate registration and casdastral surveying and mapping, we hereby issue the following regulation :

  A.To Understand the Significance of Handling Complaints

  To file a complaint is an important channel for the people and enterprises to exercise their right of supervision and safeguard their legal rights and interests. Receiving and reviewing complaints and suggestions is vital to the improvement of service and the implementation of state or municipal policies, as real estate registration and cadastral surveying and mapping have a tremendous bearing on the legal and the financial interests of the people, and are essential for the maintenance of a good social order, so all units must have a good understanding of the significance of handling complaints, opinions and suggestions at a timely manner.

  B. To Provide an Open Channel of Communication

  The complaint hotline 023—63310006 is set up to receive real estate registration and cadastral surveying and mapping complaints. Chongqing Real Estate Association is responsible for handling the complaints or comments.

  C.To Streamline the Procedures for Complaint Handling

  a.Procedures 

  Upon receiving the complaints, Chongqing Real Estate Association shall conduct an independent investigation. Relevant institutions of real estate registration and surveying and mapping shall cooperate with Chongqing Real Eastate Association in the investigation and handling of the complaints and provide supporting materials when necessary. Upon the completion of the investigation, Chongqing Real Estate Association shall provide a decision to the complainant.

  b.Time limit

  Chongqing Real Estate Association shall provide a reply to the complaints or suggestions within 5 working days.

  

  Chongqing Municipal Bureau of Planning and Natural Resources

  December 25, 2019

    

  (Contact: Qian Xiang, Tel: 023-63158225)

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